Troubleshooting Online Registration

  • Attempting to access on the ParentVUE app on their phone:
    • Running all updates on your phone
    • Restart the phone
    If that does not work:
    • Delete the App
    • Reinstall the app
    • Try again
    Attempting to access on a computer via Firefox:
    • Clear their browser cache
      • Click the 3 dots in the upper right corner of the browser
      • Click Settings
      • Click Privacy & Security
      • Click Clear Browsing Data
      • Time Range:  All Time
      • Click Clear Data
    • Close Firefox
    • Relaunch Firefox
    • May also need to restart computer
     
    Attempting to access via Chrome:
    Please note — We recommend Firefox for browser-based registration
    • Ensure your browser is up-to-date
      • Click the 3 dots in the upper right corner of the browser
      • Click Settings
      • Click About Chrome
      • Update the browser if needed and relaunch the browser
    • If the issue is not resolved, please attempt to complete registration through the ParentVUE App or through Firefox browser.

     

    QUESTIONS

    If you have any additional questions, please reach out to your school directly and the front office staff will be able to provide support.